Policies

Payment Terms

We accept several methods of payment: Mastercard, Visa, Discover, Cash, or Personal Check. A minimum of a 50% deposit is required when the order is placed. The remaining balance is due at the time of delivery and can be accepted by our delivery staff. If the deposit is made by cash or check, the balance must be paid using the initial payment method.

Holds/Storage

Once all of your pieces have arrived, we will hold them in our climate-controlled warehouse for a maximum of 30 days before they need to be delivered or picked up. We do ask that any remaining balance be paid in full within 30 days of receipt of the furniture. After 30 days, a holding fee will be charged for each month delivery cannot be accepted (for various reasons such as home incomplete, etc.) This fee will occur monthly until furniture is delivered or picked up. 

Warranty

Every piece of furniture we sell comes with a 1-year warranty against defects in materials and workmanship. Should you detect a defect or damages upon delivery, please note the exception with our delivery team and document on the delivery ticket. Issues with Amish handcrafted furniture is rare; however, should material failures occur within the one-year period, simply contact Amish Elegance and we will have the items repaired or replaced at our discretion with no charge to you. Unnatural use, commercial use or misuse of any item is not under our guarantee.

Wood Selections Available

Amish Elegance offers a wide selection of American hardwoods. Choose the type of wood that appeals to your specific tastes and needs. Our design team is knowledgeable about the various options and will assist in selecting the best fit for your project.

Stains

Numerous stain colors are available. Visit the Amish Elegance showroom to choose from hundreds of stain and paint selections. Stains will appear differently on the various wood species. We have many samples available on every type of hardwood that is available. Generally, our stains can complement and closely match existing furniture in your home. Numerous paint colors (Sherwin Williams or Finish Works) are available if painted furniture is desired. Due to the organic and original nature of the many wood species available, the stains can vary to a slight degree from the samples we have available. This is the beauty of REAL wood and no two pieces will look the same, making them beautifully and uniquely yours.

Finish

After the staining process, our products are finished with a catalyzed conversion varnish formulated to be virtually “Hazardous Air Pollutant” free. This product is low VOC and environmentally friendly. This premium grade finish is tough and resistant to scratches and spills and aids in the protection to the finish. Most furniture is made with a standard ‘satin’ finish; however, low sheen, as well as a high sheen finish, is available upon request.

Fabric and Ultra Fabric Options

Amish Elegance carries a wide variety of fabric samples in numerous colors, textures, and patterns. We recommend high-performance fabrics for furniture that is used on a regular basis. For example, kitchen and dining chairs as well as upholstered living room furniture. These fabrics have a high abrasion tolerance as well as stain-resistant and cleanable.Ultra Fabric is a revolutionary product that is perfect for any home. This product is anti-microbial; breathable; does not fade, crack or peel; and is resistant to scratches. This is a pet- and kid-friendly product. It can be cleaned with Clorox wipes or other mild detergents.

Leather

Genuine cowhide leather is available on most of our upholstered seating. We offer high-quality leather for living, dining, and entertainment seating areas. A wide variety of color selections, textures, as well as hair-on hides are available. Due to the nature of real leather, variations in texture and pattern are to be expected. Leather takes on a subtle patina and color change with use. Think of a beautifully worn saddle, grandpa’s favorite chair, or the leather in your vintage automobile.

Customer’s Own Material Provided

On occasion, a particular fabric is required to coordinate with existing furniture, window treatments, or wallpaper in the customers’ home. Amish Elegance welcomes your unique design preferences. You may provide your own fabric to be used on any upholstered furniture selection you choose to complement your design. We will provide the yardage quantity of materials required to complete your custom project. Additionally, a variety of hardware, furniture tacks, topstitching, and welt is available.

Control the Environment

Your furniture responds to changes in temperature and humidity by expanding and contracting slightly. The recommended indoor humidity should be maintained in the 30 to 45 percent range and the temperature in the 60-to-80-degree range 365 days a year. Ultraviolet light from the sun and fluorescent fixtures can cause chemical changes in the wood and/or finish. Avoid placing furniture in an area where the sun will shine directly on it. Keep furniture away from direct sources of heating and cooling. Avoid storing furniture in an attic or cellar type environment.

 

Return & Cancellation Policy

Returns or cancellations are to be made within the first 3 days of purchase (10% cancellation
fee applies). There are NO returns or refunds on custom orders. Any cancellation after the
three-day period will NOT be refunded. The initial deposit is forfeited. Showroom inventory
is sold as is and all sales are final.

White glove delivery

For an additional charge, our white-glove delivery team will bring your furniture into your
home, place it in its designated spot, and set up your pieces. Your furniture will arrive blanket wrapped and to ensure safe handling of your furniture and to protect your home, we assign how many delivery team members are needed based on the amount and sizes of the furniture to be delivered.

They are not equipped to take away or move any existing furniture, appliances, rugs, etc. Our delivery team is not trained or equipped to attach or install items to existing furniture or walls. Please have the designated spot for your furniture empty and cleared out before we arrive with your furniture. You will always find our team to be professional in any communications with you, they are courteous and conscientious.

Customer pick-up

If you opt to pick-up your own furniture, please arrive with help for loading and materials
for transporting (blankets, ratchet straps, etc.) Our delivery team is not equipped with
extra materials and are only available for as-needed assistance. Amish Elegance is not
responsible for damage caused by transit to items picked up by customers or their designee.

 

Storage Facility: Parkside Storage 10461 Parkside Dr, Knoxville, TN 37922

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